PRIVACY POLICY

GLASS Inc. (“we,” “us,” or “our”) operates the GLASS market intelligence platform. This Privacy Policy explains how we collect, use, share, and protect information when you use our Service. By using GLASS, you consent to the practices described in this policy.

Account information: When you create an account, we collect your name, email address, company name, job title, and billing information.

Usage data: We automatically collect information about how you interact with the Service, including pages viewed, features used, search queries, and session duration.

Device and technical data: We collect IP address, browser type, operating system, and device identifiers to maintain security and improve the Service.

Communications: When you contact us or request a demo, we collect the information you provide in those communications.

GLASS collects publicly available information from dispensary websites and menu aggregator platforms, including product names, prices, availability, and published lab results (COAs). This data is publicly accessible on retailer websites and is not personal information. We process this data to generate market intelligence for our subscribers.

We use the information we collect to: (a) provide and maintain the Service; (b) process payments and manage your subscription; (c) send you alerts, reports, and product updates; (d) respond to your requests and support inquiries; (e) analyze usage patterns to improve the Service; (f) detect and prevent fraud or abuse; (g) comply with legal obligations.

We do not sell your personal information. We may share information with: (a) service providers who assist in operating the Service (hosting, payment processing, email delivery), subject to confidentiality obligations; (b) professional advisors such as lawyers and accountants; (c) law enforcement or government authorities when required by law or to protect our rights; (d) a successor entity in connection with a merger, acquisition, or sale of assets.

We implement industry-standard technical and organizational measures to protect your information, including encryption in transit (TLS) and at rest, access controls, and regular security assessments. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

We retain your account information for as long as your account is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements. Usage data is retained in aggregate form for analytics purposes. You may request deletion of your account and associated personal data at any time.

Depending on your jurisdiction, you may have the right to: (a) access the personal information we hold about you; (b) correct inaccurate information; (c) request deletion of your information; (d) object to or restrict certain processing; (e) receive your data in a portable format. To exercise these rights, contact us at the address below.

We use essential cookies to maintain your session and preferences. We may use analytics tools to understand how the Service is used. We do not use third-party advertising trackers. You can control cookies through your browser settings, though disabling essential cookies may affect Service functionality.

The Service may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any information.

The Service is intended for users who are at least 21 years old. We do not knowingly collect information from anyone under 21. If we learn that we have collected information from a person under 21, we will delete it promptly.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Service and updating the effective date. Continued use after changes constitutes acceptance of the revised policy.

For privacy-related questions or to exercise your rights, contact us at privacy@getglass.co.